FAQ
What is the delivery time for my order?
At Viona-Sverige, we work with trusted fulfillment partners to ensure efficient processing and competitive pricing.
The average delivery time is 6–12 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email with tracking details once your order has been shipped.
What should I do if I haven’t received my order?
Due to high demand, delivery may occasionally take slightly longer than expected. We appreciate your patience.
If the estimated delivery time has passed and you still have not received your order, please contact us at:
Our team will promptly investigate the status of your shipment.
I would like to exchange or return my order. How does that work?
To initiate a return, please contact our customer support team at:
Include:
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Your full name
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Your order number (e.g., #0000)
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The reason for your return
We will provide you with the return address and further instructions. Once confirmed, you may return the item using a carrier of your choice.
What are the return costs?
Return shipping costs are the responsibility of the customer. Costs vary depending on the carrier you select. Please consult your chosen courier’s website for current rates.
What are the conditions for returning my item(s)?
We offer a 14-day return period, starting from the day you receive your order.
To be eligible for a return:
● The return period must not have expired
● The product must be in its original packaging
● All tags must still be attached
● The item must not have been worn or used
What payment methods do you accept?
We accept the following payment methods:
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Credit Card
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Klarna (Shop Now, Pay Later)
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Other secure payment options available at checkout
All transactions are processed through secure and trusted payment systems and are 100% encrypted and safe.
What if I did not receive an order confirmation email?
If you did not receive a confirmation email, please contact us at:
Include your full name and the email address used for the order, and we will assist you promptly.
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at:
Include:
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Your full name
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Your order number (e.g., #0000)
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(Optional) The reason for cancellation
We will do our best to process your request before the order is shipped.